Privacy Policy

At Mark Crocker website, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://markcrocker.com.au/.

1. What Personal Information We Collect

When you interact with our website, we may collect the following personal information:

  • Your name, billing and shipping address, email address, and phone number.
  • Order and transaction details.
  • Payment information (processed via PayPal or for Bank Transfer / PayID orders).
  • Technical data such as IP address, browser type, and device information.
  • Any information you provide via forms, email, or chat.

2. How We Collect Information

We collect personal information through:

  • Our website forms and checkout process.
  • Cookies and similar tracking technologies.
  • Communication via email or phone.
  • Payment processors (PayPal) and banking details for Bank Transfer / PayID.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Manage and confirm payments (PayPal or Bank Transfer / PayID).
  • Provide customer service and respond to inquiries.
  • Improve website functionality and customer experience.
  • Comply with taxation and other legal obligations.
  • Send marketing communications, only with your consent.

4. Payment Methods

We accept the following payment methods:

  • PayPal (including Credit/Debit Cards via PayPal)
  • Bank Transfer / PayID

When paying via PayPal, your payment details are processed securely through PayPal. When paying via Bank Transfer / PayID, no sensitive financial details are stored on our website.

PayPal Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-full

5. Disclosure of Your Information

We may disclose your personal information to:

  • Payment processors (PayPal) and relevant financial institutions for Bank Transfer / PayID transactions.
  • Shipping and logistics providers to deliver your order.
  • Website management and technical support providers.
  • Legal authorities, if required by law.

We will never sell or rent your personal information.

6. Cookies and Tracking

Our website uses cookies to:

  • Maintain your shopping cart and session.
  • Improve website functionality and performance.
  • Collect analytics data to enhance user experience.

You can manage or disable cookies in your browser settings.

7. Data Security

We take reasonable steps to protect your personal information, including:

  • SSL encryption for secure transactions.
  • Secure web hosting and regular security monitoring.
  • Restricted access to personal data by authorized staff only.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide support.
  • Comply with tax and legal obligations.
  • Maintain records for business and accounting purposes.

9. Access and Correction

Under Australian law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.

To exercise these rights, contact us at info@markcrocker.com.au.

10. Complaints

If you believe we have breached your privacy rights under the Privacy Act 1988, please contact us immediately. We take complaints seriously and will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Contact Us

Mark Crocker
info@markcrocker.com.au

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